What is the job?
As a Spa Therapist our Guests will enjoy the professional and personalized spa experience you offer. The expertise and attention to detail you provide during their treatment will ensure our guests have a memory to share.
Daily tasks & responsibilities
Consistently offer professional, friendly and engaging service
Perform massage and treatments while maintaining the clients comfort at all times
Perform all 30, 45, 60, 90 and 120 minute massage and body treatments
Provide aesthetics services such as facials and nails as required
Ensure individualized guest service through acknowledging and responding to their needs and expectation
Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
Assist guests regarding hotel facilities in an informative and helpful way
Follow departmental policies and procedures
Follow all safety and sanitation policies
General Tasks & Miscellaneous
All colleagues must assess situations and react accordingly through analysis and perspective.
All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative
departments/areas if required, to meet business demands and guest service needs.
All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.
Human Resources & Training
It is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.
It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.
All Colleagues must attend trainings and meetings as and when required.
Confidentiality
All Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Job qualifications
Problem-solving skills
A methodical and logical approach
Accuracy and attention to detail
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
2-3 years’ experience in a similar role in a luxury hotel
Exceptional English communication skills, an additional language will be a plus
