What is the job?
As a Reservation Agent, you will handle group and individual reservation inquiries via email, phone, and WhatsApp, ensuring adherence to the stringent Reservations Standards set by management. Your focus will be on enhancing guest engagement while maximizing overall hotel revenue
Summary of Daily Tasks & Responsibilities
Handle group and individual reservations inquiries via email, phone, and WhatsApp, ensuring compliance with IHG standards to enhance guest engagement and maximize hotel revenue.
Upsell rooms and additional services to optimize profitability.
Proficient in IHG distribution systems, rate architecture, and revenue practices.
Collaborate with other departments to ensure seamless operations.
Assist in creating reports or participating in projects as directed by management
What we need from you
All colleagues must be flexible and carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
All colleagues must assess situations and react accordingly through analysis and perspective.
All colleagues should be available in front of the guests and colleagues – in accordance with their position – and serve as an example for other employees.
All colleagues are required to comply with every reasonable request from their hierarchical supervisor(s) within a reasonable time frame under normal circumstances.
Job Qualifications
Minimum 1 Years as a Reservations Agent
Knowledge of IHG Distribution and Reservation systems is preferable
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
